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FAQ
HOME · FAQ
Is this your first order?
If this is your first order please create a profile before adding items to your cart. To create a profile/sign in, please click on the small person icon on the top right corner (on desktop) or on the three bars (on mobile and tablet).
Choose the quantity, then click on the delivery date. When you finish placing your order, please verify your cart by clicking on VIEW ORDER. You can edit your cart by deleting an item or modifying its quantity. There is no checkout button, this allows you to edit your cart until the cut-off date at which time your order will automatically be placed.
My address is outside your delivery area.
If your address is outside of our delivery area, please reach out! Depending on where you live, we may be able to deliver to you with a minimum order and delivery fee.
What do the symbols mean?
Low-Carb
Vegan
Low-CarbVegan
Can I send a gift card?
A new mom, an elderly relative, or just a busy friend would appreciate a couple of nights off from cooking! You can purchase a gift card here.
How to use a gift card?
If you are a new customer, first create a profile on the website. It will ask you for your credit card information. Unfortunately, it's a required step on the website.
Add the items of your choice (select the meal, click on the date you want it to be delivered, and add it to the cart).
When you're done, add the gift card coupon code to the discount code box in your cart.
You only need to enter the gift card code once, every subsequent order will be deducted from the remaining balance on your gift card. You can check your balance under your profile in "Delivery History."
Add the items of your choice (select the meal, click on the date you want it to be delivered, and add it to the cart).
When you're done, add the gift card coupon code to the discount code box in your cart.
You only need to enter the gift card code once, every subsequent order will be deducted from the remaining balance on your gift card. You can check your balance under your profile in "Delivery History."
Is your food organic?
A majority of our vegetables and fruits are grown using organic methods. Our beef is grass-fed, our poultry is pasture-raised, and we use Verlasso farmed salmon from Chile all of which are free of hormones, antibiotics, GMOs, and pesticides. The Monterey Bay Aquarium’s Seafood Watch, which is the most respected such organization in the country, has rated Verlasso a “good alternative” to wild salmon.
When do I need to order?
You can order up to Thursday at 3 PM for Monday delivery and Sunday at 3 PM for Wednesday delivery.
Do you have kids friendly meals?
Create your own family-friendly meal by choosing a protein from the Á La Carte Protein section and side dishes from the A La Carte Vegetable section.
What is the serving size of your meals?
The average serving size for our kid's meals is 3 oz of protein, 1/2 cup of vegetables and 1/2 cup of starch, which is the average recommended portion size for age 12 and under, while an adult portion includes 5-6 oz of protein.
What time do you deliver?
We drop off your meals in a reusable cooler tote with reusable ice packs between 1:30 pm and 4:30 pm on Monday and Wednesday. We will notify you that your meals are at your door by ringing your doorbell and sending you a text notification. Your empty bag and ice packs will be collected upon your next delivery.
What if I am not home at the time of the delivery?
If you are coming home late after the delivery time, you can leave a cooler with ice outside. You can also partner with a neighbor. Simply notify us about the new delivery address.
How does the food arrive?
Your food arrives in a soft-sided cooler, lined with an ice pack. It has been cooked and chilled in compostable containers. Please make sure to bring it in as soon as possible.
How do I heat my meals?
Heating instructions are written on each meal and online. For optimum flavor, we do not recommend microwaving for most of our meals.
From where do you source?
We source almost all of our ingredients from local farmers, local artisans and neighborhood gardens.
Is all the food free from allergens?
We always list ingredients and allergens on our menu. We are not yet using a gluten-free and nut-free kitchen and we, unfortunately, cannot guarantee that all our meals are completely free of allergens.
COVID - 19 / Safety Protocol
In light of everything we are experiencing with the current situation, our team has implemented a number of health and safety precautions to support the efforts to contain the virus, prevent further contamination to our community, and to continue to prepare food in a safe and clean environment.
KITCHEN PROTOCOL
The health of our customers is À Table's priority, which is why we follow all health updates and recommendations
from the CDC to ensure that we have the latest information to keep you and our staff safe and healthy.
We will continue to follow our thorough cleaning practice plan, disinfecting all hand touching surfaces before,
during, and after meal prep.
All staff members that prepare food wear protective gloves at all times and change them frequently, they wear masks while preparing cold items and while bagging.
Staff members consistently practice proper hand-washing, minimized physical contact, and proper cleaning measures during their shift.
Any employee who demonstrates any symptoms stays home and seeks medical attention from their provider before returning to work.
DELIVERY PROTOCOL
Until further notice, we will deliver all bags directly to your front door, and we will text you when your meals have been dropped off. Drivers will not ring the doorbell to avoid any unnecessary contact and recurrent transmission.
All driver's cars are disinfected before meal bags are loaded at the kitchen. All drivers are required to sanitize hands between before and after each drop-off.
We are sanitizing every ice pack and bag on the inside and out upon return to the kitchen. Picked-up bags are placed in a separate bin in the driver’s car, to avoid any contact between the bags.
We are confident that by following all recommended protocol directives from the CDC, the threat to our community will be minimal and things will normalize soon.
Our goal at À Table is to protect our community while helping families access clean and healthy food.
We wish health and happiness to your families.
KITCHEN PROTOCOL
The health of our customers is À Table's priority, which is why we follow all health updates and recommendations
from the CDC to ensure that we have the latest information to keep you and our staff safe and healthy.
We will continue to follow our thorough cleaning practice plan, disinfecting all hand touching surfaces before,
during, and after meal prep.
All staff members that prepare food wear protective gloves at all times and change them frequently, they wear masks while preparing cold items and while bagging.
Staff members consistently practice proper hand-washing, minimized physical contact, and proper cleaning measures during their shift.
Any employee who demonstrates any symptoms stays home and seeks medical attention from their provider before returning to work.
DELIVERY PROTOCOL
Until further notice, we will deliver all bags directly to your front door, and we will text you when your meals have been dropped off. Drivers will not ring the doorbell to avoid any unnecessary contact and recurrent transmission.
All driver's cars are disinfected before meal bags are loaded at the kitchen. All drivers are required to sanitize hands between before and after each drop-off.
We are sanitizing every ice pack and bag on the inside and out upon return to the kitchen. Picked-up bags are placed in a separate bin in the driver’s car, to avoid any contact between the bags.
We are confident that by following all recommended protocol directives from the CDC, the threat to our community will be minimal and things will normalize soon.
Our goal at À Table is to protect our community while helping families access clean and healthy food.
We wish health and happiness to your families.
