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Terms & Conditions
Your credit card payment for each delivery is processed two business days prior to your scheduled delivery date. Please contact us for any changes in your billing information, or update it online by logging into your account.
If your card declines during our regular processing, you will receive an email indicating so. Please update your information immediately to ensure a timely delivery. You must update your information prior to your next scheduled delivery, or your account will be placed on hold. Balances 30 days past due will be charged a $10 late fee.
CHANGES AND ADDITIONS TO YOUR ORDER
All changes or additions to your order (including “disliked” items, changing items ordered or cancelling/postponing a delivery) must be made before your order cut-off date. Your cut-off date & time can be found by logging into your account and clicking “Shopping Cart”.
POSTPONING OR CANCELING YOUR DELIVERY
There’s no contract to receive our services. You can cancel at any time, but be sure to do so before your next delivery cut-off. This will ensure your card will not be charged. Your cut-off date & time can be found by logging into your account and clicking “Shopping Cart”.
IF YOU DON’T CANCEL/POSTPONE BEFORE YOUR ORDER CUT-OFF, YOUR ACCOUNT WILL BE CHARGED. NO REFUNDS ARE AVAILABLE FOR ORDERS CANCELLED/POSTPONED AFTER THE CUT-OFF.
Groupon, Living Social, and other discount vouchers are only valid for one-time use, and only for new customers and/or delivery addresses. Customers attempting to use an invalid voucher will be charged the full rate of the delivery they ordered. Also, as stated on the vouch, you must set up a recurring delivery account with a valid credit card to redeem the voucher.
Refunds are not available for any charges processed for first deliveries due to incorrectly applied vouchers. Please be sure to apply your voucher at least two days prior to your scheduled delivery date. If your account is charged for the first delivery, we do agree to apply the voucher credit towards a future delivery; however the amount charged cannot be refunded. Please see our “Voucher Instructions” page for more info on how to redeem a voucher and how to check to make sure it’s been redeemed.
STOLEN OR UNSUCCESFUL DELIVERIES
Your delivery will be left in front of your home. We accept no responsibility for replacement or refund in the case of theft. We’ll do our best to determine whether the delivery was made to the correct home, but if so, it will not be replaced nor refunded.
- Inaccessible homes with gates to which we aren’t provided a gate code
- Incorrect addresses
- Office/workplace closure (please be sure to “skip” your delivery if your place of employment is your delivery location and will not be open on your delivery date)